Guest Services

Guest Services

  • All Wilson Representatives are responsible for taking care of people – first. People come before processes. We have the highest professional standards during all communications with our guests.
  • One of our strong suits is our ability to deliver operational excellence with regard to the guest experience. In particular, the physical appearance of our properties is first class.
  • Our front desk operations are excellent in terms of courtesy, warmth and kindness. Our guests will always get a smile! We never run out of them!
  • We strive for excellence with all facets of food service and housekeeping operations. All team members clearly understand the vital importance of their work. All team members are empowered to make decisions that are in the best interest of our guest. Each team member clearly understands their impact on the guest experience as well as our bottom line.

Housekeeping

  • Cleanliness is our hallmark! Our guests expect it and we deliver it.
  • Our team is known for the hard work they put in. We recognize the importance of taking care of our guests. We do not waste time.
  • We deliver quality and always move forward with a purpose. Our stockrooms and inventory is always neat and organized.

Food Services

  • Hot is Hot! Cold is Cold! We do not get the two confused.
  • Our dining rooms are known for the energy and friendliness of our staff. You can expect to have someone talk to you while you dine with us.
  • We deliver a clean atmosphere to dine in!